I need to know the best way to get paid the estimated cost of damage that a GUEST admitted she did. Airbnb does NOT follow what their website states of $50k for damage. A guest dropped something and it nicked the facing right off the cabinet door. She even said she'd pay. Also, knife slits in the flooring...but those don't show up right away, till after mopping dirt over the crevice. They only want to give me 25% of 3,911 for the floor, and the 5,836 (could have been $3911, if they had been timely). With all their delays & ignoring the fact there's a glitch that won't let me submit a claim, the time has passed and now the cheapest option is off the table, and the guy won't even respond to me now...had to pull in 2nd contractor. They only do full jobs, entire kitchen, not just an island...so price went from 5,836 to 12,437 and airbnb doesn't even pay $1500 for the cabinets???? This is SO WRONG....I don't care that it wasn't a sledgehammer to them, the point is the COST TO REPAIR. I gave them the cheapest and they SAT on it, everybody ignoring the problem w/ the site, causing time to go by (increasing the pressure sales tactic price). The flooring. Slit from chopping knife dropping, digs and gouges around the chair that the boyfriend sat in so often. That's $3911 and they won't even pay $1k. The girl admitted to the cabinet door, but she didn't realize she had caused so much damage in the bedroom, but owned up to a few things, but then I found damning pics that I took and her belongings were right there on top of the table that was nicked. How can we get the LIE REMOVED from the Airbnb website, as it is completely FALSE ADVERTISING for Hosts!!! How can I get what the guest said she'd pay for...when we both thought it wouldn't be too much. Wow, was I wrong. Huge cost, now airbnb states their policy won't cover. How can they get away with lying??? How can I get reimbursed????