Damages

in
Krakow, Poland
Level 1
7,855 Views

Greetings all. I currently have a guest who I just checked in on his room in my apartment. I see its a mess but that is not the issue. When he arrived I mentioned the girl that usually prepares the room didn't make the bed for him. So I handed him bed clothes and said if he minded. Perhaps a language barrier but he didn't put them on and it has been about 3 weeks also i noticed his luggage bag has scratched the wooden floor. 

 

Now before he goes on Friday i would ask anyone for some input to getting him to pay for the cleaning of the duvet and waxing/fixing the floor. 

 

Any help would be appreciated. 

 

Cheers.

 

Drew

18 Replies

Re: Damages

in
Delft, Netherlands
Level 10

@Andrew-J0, oh dear, not a pleasant situation. It's a pity there's no Security Deposit in place, as you might have been able to claim against that for the scratches on the floor. 

 

I note as well that there are no House Rules listed. I'd recommend that you create several clear guidelines, including that guests are responsible for the costs relating to any damage to the walls or floor. 

 

Not sure what you can do here regarding the duvet, as having it cleaned would likely fall under what one would normally do after it had been used even in a normal fashion for 3 weeks. Also, it's the host's responsibility to have the bed prepared. 

 

Perhaps you could approach AirBnB and ask for their input. 

 

I'm sure other hosts here will share their thoughts. Many I'm sure have had a similar experience.

 

For the future, I'd urge you to set a Security Deposit and include firm and clear House Rules in your listing. 

 

 

Re: Damages

in
Krakow, Poland
Level 1

Thank you Donna,

 

Appreciate the feedback.

 

Drew

Re: Damages

in
Phoenix, AZ
Level 2

I have gone to the resolution center and requested monies for damaged items. Airbnb reached out and asked questions, I submitted paperwork and pictures and then nothing happened. Now, I have a second guest who has done damage and their reply is to go to the resolution center. I did that before and nothing. How do you handle when guests damage your property? The first time, the guest ripped the screen door off and damaged the frame. That guest even contacted me and told me he did break. This time the guest actually broke off the front door handle. This handle was $200 and only a few months old. Any suggestions? Airbnb has not responded yet.

Re: Damages

Level 2

Unfortunately Airbnb does not stand behind their host. I did have a security deposit in place and Airbnb refuses to give it to me the guest had made two huge holes in my living room carpet with a cigarette and in my kitchen table and I’m getting no help from Airbnb at all.  wondering if anybody else has had this problem with them? And what’s another site they would recommend besides Airbnb because I’m severing my contract with them

Re: Damages

in
Orillia, Canada
Level 2

I also can’t get a security deposit from a guest who caused damage to my home. I am thinking of trying vbro. I heard they a great in these situations 

Re: Damages

in
Dartmouth, Canada
Level 2

Hi Deborah, I am having the same issue. Unfortunately I had a guest ( later to find out has a violent criminal record) they had a party guns came out shooting up my Airbnb and killed someone in my home. I have close to $45 000 in damages. Plus loss of income because I can not rent it. I also have another business at that location that is being comprised. It’s been 3 weeks I’ve filled out my forms and nothing from Airbnb. There are other sites like VRBO, Homestay, even Expedia and booking.com more and more are popping up. I will be switching. I have 3 units with airbnb and I am very disappointed in how they are handling this. 

Re: Damages

in
Caen, France
Level 2

I have a list house given to every host, and we check everything with it,

but I also had a bad surprise: the stove glass has been broken. Never thought of including or checking that for summer rents! What can I do now? Has AIRBNB an insurance?

So he arrived to stay in an unclean room with a dirty bed...

in
London, United Kingdom
Level 10

So he arrived to stay in an unclean room with a dirty bed...! 

 

I am surprised he stayed to be honest. Would you?

 

I think you are lucky he is not, or if he does not give you a poor review.

Re: So he arrived to stay in an unclean room with a dirty bed...

in
Krakow, Poland
Level 1

He came to freshly cleaned bedroom and apartment , with only the bed linen not put on. I offered to do it but he said he would do it. 

 

But thanks Gerry.

 

Read my reviews before scathing someone.

 

 

 

Re: Damages

in
Pattaya, Thailand
Level 6

I don't have a security deposit on any of my apartments, but I put in my rules, that any damages caused or items (keys etc.) lost, will be settled before departure.

 

I have had 184 completed trips so far, and only a handful of guests where we had to settle some damages. And only in two of these cases, have the guest tried to get out of it.

 

Fortunately I have to copy the ID of my guests, as a law in Thailand, and I can at any point call the autorities and claim that my guests have run from a bill, which results in them not being able to leave the country, before it is settled. I haven't had to play this card yet, fortunately, but it is a nice safety net for me 🙂

 

Of course I am always fair in the cases where my guests break or lose something, and only charge them what it would cost me to repair or replace the item.

Re: Damages

in
Swansea, United Kingdom
Level 10

@Kris12 

Wow! that's great. What a supportive Gov!!

Re: Damages

in
Tallahassee, FL
Level 2

I stayed at a condo that I found on www.homeaway.com and  included in my rrental was  a damage insurance that I think costs me $99 but was refundable if there were no damages.  The owner had 15 days after the rental ended to report any damages with photos and a estimate of repairs.  

 

Is this something that airbnb can seek out for their hosts???  Worried about my property damage.  I don't really want to have to go back and forth with my renters on this issue.  You plan for wear and tear but damages is another issue.  thanks

Re: Damages

in
London, United Kingdom
Level 3

iif you are worried about damage to you property, airbnb doesn't cover anything, you are on youw own. check our case https://community.withairbnb.com/t5/Hosting/Host-guarantee-bull-bleep-when-guests-damage-your-proper...

Re: Damages

in
Toledo, OH
Level 2

Exactly what I am finding out even though I have a deposit set, finding out that means nothing either!

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