“Today, I just receive double 4 stars reviews from a guest who stayed at my home and another guest who joined my Experiences. In Total, 17 unsatisfied guests that give me 3 or 4 Stars”
Hi all, I come up with an annoying topic: lower star review. I'm sure everyone here already does our best every time that we host. We know that actually, Airbnb systems don’t work as 5,4,3,2,1 stars but only 5 stars mean good and anything that is not 5 stars is bad … truly hurts, doesn't it?
When I received a lower star review, this reminds me of a Zen story about a man who builds a wall and has 2 bricks that are not perfect. Other people come to see and say it is a beautiful wall but the man still says that ‘Look! I got 2 bricks that not in a perfect position. I should tear it down and rebuild the wall!’
When I got 3 stars review for the first time, it was written in German. I try to translate on google but it was not clear. Luckily, my first two guests are from German so I message them to help translate and also ask for an opinion.
Again, I received 4 stars reviews from the 1-night guest. She mentioned that my pillow is too high, actually another pillow is already in the wardrobe but she didn’t notice. I would like to answer a review in Chinese so again, luckily, I asked my Chinese first-time Airbnb user to translate and she did it in a few minutes after I asked.
Just a few days ago, I hire someone to translate my listing to the Korean language to attract more Korea guests in my area… You can guess …Luckily! I ask my previous Korean guests who already know my place to check words and she also adds a title for me based on her experience at my house.
From my own experiences, instead of focus on who didn’t give you 5 stars, look for our “Luckily” from a stranger who becomes friends and answer every time I ask for help, a guest we meet who shares their story with us, a guest who flies just for your wedding day!
Thanks to guests who give us lower stars as it shows another side who truly helps us in times of trouble ( or Sorrow ). What you can control is your own mind to not accept the rating from reviews as a personal penalty. Sooner or later, it will happen at some point in your hosting journey. So, take a deep breath and speak words of wisdom “let it be”.
…“Luckily, 95% of my guests give me 5 stars”
…Happy hosting!
