I’m sad this is happening to all of you wonderful sweet hosts!
I’ve been renting my whole house (5-bedrooms, pool & spa on 2-acres) for 3-years now. After a horrible experience last July where my guest pre-sold over 250 tickets to an unauthorized party (there are no parties/events allowed) at my home resulting in over $10K in property damages, of which AirBNB picked up $7K. Great background check on this guy AirBNB!
I just hosted again Christmas week. I was Leary as they had no reviews, which is mostly the case in my area of South Florida. They were very nice and mature adults with a few teens and sadly an aged dying father, so I agreed to host them. Once checkedin they asked permission for some family (10-15 outside guests) to visit their Dad for his last Christmas. I agreed and didn’t charge any extra fees.
On Christmas Day, while we were out of town they had many requests and FaceTimed for help with the pool etc... I accommodated them even though I already went through the steps with another member of their party day before. I went over and beyond to accommodate them like I usually do, for fear of a poor review, and they still gave me low ratings for value and also cleanliness because cupboards under outside bar were dusty! They even complained that we had clothes in our closets and left our car at end of our circular driveway so they couldn’t drive straight through and tiki torches around pool we’re out if oil!
There were small damages I won’t bother reporting and I already left them
a nice review because the house was left pretty tidy.
I’m hurt and I take it all too personally I guess, but these guests lately take my generosity for granted have ridiculous expectations! And they barely need any credentials at all for AirBNB to allow them an account.