Hello
My fellow hostess I have currently have 2 guests that booked a stay from November 11- November 25. Before confirming their stay I cheked their reviews they has 3 great reviews and was also verified. So of course I thought this should be great. I cheked him in no problem explained all the rules and as I tell with all my guests told him "please feel free to contact me should you have any questions.
Okay so the very next day he send me a text first thing in the morning telling me that my frying pan is no good and I need to replace it. Apparently it is not a non-stick, its buringing the food and the handle heats up when using it. He also tells me I need to replace it with a non-stick preferred. Mind you it is a high quality stainless steel fry that I have used my self plenty of times with now issues. He then goes on to complain that my bed is too soft and asks me what can be done? alomst implying that i repalce it as well.
Ok no problem I say sorry for your trouble. perhaps the fry pan is doing what he says and maybe the bed is coming of age. Anyway I hurried over to Walmart picked up not one but two brand new frying pans. I also took some time to figure out some options to help make my guests feel more comfortable when they sleep. However all options I explored in terms of mattress toppers would only make my mattress even softer then what is is, because that is the purpose of a mattress topper to make it softer.
Okay so I dropped off the new fry pans and explain to my guests that I looked into other options however it would not solve the problem. He looked at me as if he was implying that I need to get a new matress immediately. I simply expresed to him thats not an option. The only thing I could think of was to flip the mattress over on the firmer side. I did just that.
Two days go by and he contacts me again via text saying that he would like to discuss few things. So I call him right away. He tells me he would like to extend his stay unit Dec 2nd and possibly to January or February. Also that him and his wife have just moved to Toronto however he did not take into account how expensive Toronto is.. Lolol not my problem have you ever hear such a thing??? who moves to a comletely new country and doesnt do their reserach?.. Anyway he would like to know what my monthly rate is.
okay so I tell him what my monthy rate is and he because he is staying longer I will make arragemets for the bed. He agrees and sends me another long text telling me he needs a rice pot, that my dish rack is too small I need to get a bigger one as it can not fit all the dishes. So I take a deep breath because at this point Im really starting to wonder when does this end and why is he calling me to ask me for things specific to his liking. I really dont understand.
Anyway I send him a nice text explaing to him I will not be able to accomidate the following requests. He texts me back asking to speak on the phone to further discuss. I speak to him on the phone he still telling me that I have a small dish rack blabla bla Again I simply explain to him I can not buy items only to your liking if you wish to have the items your requesting you must purchase, as all items are funtional in the unit. Am I wrong here?? Am I being to nice??
he says okay and still wants to stay longer.. insteresting right?
Me being optimistc I thought I set him straight I sent him a special offer to stay until jan as per his request, and he accepts. Now tonight he send me anoher request tonight asking me if I have can bring him another complete sheet set. Mind you I have an extra comforter, sheets provided there to use..
This guest is getting really annoying always asking me for stuff... what is your advice? should i charge for bringing him extra things? I never had anyone demand soo much. really tinking to cancel his booking for january at this point. Everyday every week its something esle
I want to be a great hosts have great rating but this doesnt seem like it will be getting a 5 star rating.
what are you suggestions?