Winter Park, CO Level 1
I need help. American stayed for one night and completele destroyed the room with orange chemical stains. I add the photo. The guest left at 9 in the morning of 8 of augist 2019 and then came back and said he missed his nail clipper. He was looking for it all over the room. And I was looking after the guest. I told the guest to move the part of the sofa to see if the nail clipper is there. He refused. Then he left the second time. That was final. I moved the element of the sofa and saw a huge orange chemical stain. Now I understand why he didn't wanna move the sofa. I need to charge extra for cleaning the chemicals. How is it done?
P.S. The trash basket was staying on the table... what a level of culture....
@Olga464 The objective of your review is to warn other hosts about him, so all you need to do is say that he broke house rules that he agreed to in writing, damaged the apartment by leaving food and other stains, and failed to take responsibility or apologize, and if he broke other rules you can list them.
There is no need for such a long review and the mentions of airbnb increase the chances it will be removed by the company.
@Nina75 , we have different standards of cleanness here in Europe. Ok, I wrote this context of review for this american guest's behavior (I think it's informative. What do you think, guys?):
"We *** DO NOT RECOMMEND !!! *** this Guest to any other hosts all around the world. We *** DO NOT RECOMMEND !!! *** this client to the hotels. The client made the act of vandalism towards the room interior of our One of the Oldest Guest Houses in Europe which is around one hundred fifty years old governmental architectural monument. During 18 hours of stay the entire room was covered with oily stains of food (breakage of the house rule of not eating in the room) and the huge chemical orange stain was left on the light carpet near the sofa. We made all photos of damage and documents signed by the Guest upon the arrival. We have 3 levels of info checking and verification of the House Rules and very strict protocols of settlement. The Guest agreed all the conditions and the damage pricing on all three levels of verification. Only after that we placed him in our house. The cost over a night stay is less than forty US dollars. The damage price for the stain removal in governmental architectural historical monument is 50 dollars. The cleaning sums are shown in our ad online, were sent in our first introduction letter to the Guest, which was the same copy of our ad online, and also was represented in the paper version of the contract each guest signs upon the arrival in two copies, which is the copy of the info launched in our ad online as well and helps to keep the discipline of our house on a proper level. This Guest stayed with in-house host, hit the doors in extremally loud way, damaged the textile surfaces with greasy and chemical colorful substances. Later the Guest LIED to the representative of Support Airbnb Department, that he didn't do anything. Finally recognized the fact of vandalism and wrote back on airbnb platform to us what was that exact chemical coloring liquid he poured on our light carpet in the room. So our cleaning department was able to neutralize the molecula of that huge orange stain. The Guest COMPLETELY REJECTED to pay the damage. In case if the Guest shows up near our house again or books our place we will be calling the police right in a moment. The behavior of the Client was close to menthal disorder. He might be very dangerous for the hosts and the properties. *** WE ABSOLUTELY DO NOT RECOMMEND *** this person to any other hosts on Airbnb. WE MAKE THIS WARNING FOR ALL HOSTS AROUND THE WORLD for the other hosts' and properties' safety. The act of vandalism took place during the Guest's stay with in-house host. The Guest's behaviour is absolutely out of control. Nothing stops him. When we opened the room we were in a complete shock like if we let somebody from the zoo stay over a night in a room, not the human being, The damage during these eighteen hours of Guest's stay acceeded the wear and tear from the summary of all clients we got from Airbnb over the last year. This is the first time ever in our one hundred fifty years old rental practice we put such a low rating to the person. WE WARN ALL OTHER HOSTS AROUND THE WORLD - SAVE YOUR PROPERTIES AND HEALTH and listen to our detailed review represented in here. P.S. We also found the trash floor basket full of leftovers, standing on the white table poured by grease and orange liquid stains. The white table is meant to be the neat working place for people. The motility of this client was extremally weird. WE WERE ABSOLUTELY SHOCKED BY THE POOR LEVEL OF CULTURE AND COMPLETE ABSENCE OF RESPONSIBILITY THIS VISITOR REPRESENTED IN OUR HOUSE. We faced an adult big sized man with the motility and the level of responsibility of an infant. We transfered this case to Airbnb department which is working with dangerous clients."
@Olga464 That review is far, far too long. Even as a fellow host, I couldn't get through it. Work on condensing it- all other hosts need to know is that the guest left a mess and refused to pay for removal of the stain he left on the carpet and tried to hide it. All the rest is just you letting off steam, it doesn't assist other hosts in deciding whether or not to host this guest.
You know I love and laugh at a lot of your posts, but this review just makes you sound unhinged, sorry.
I agree with @Sarah977. I didn't read your review as it was too long. You can get your point across in two 15-20 word paragraphs.
>>I think it's informative. What do you think, guys?<<
You don't really care what anybody thinks, @Olga464, so I'm not sure why you asked.
@Olga464 how is spilling soda close to a mental disorder and being a danger to other hosts and people? You know I support you and believe that he should pay but I also think you are a bit too harsh in your review. Spills happen, I am sure you have spilled something in your life. True, he should have notified you right away but this response just makes you look too rigid and Airbnb could remove it if the guest asks since it is quite detailed and personally I feel it is a bit offensive. This whole thing could ve explained in 3 factual sentences without the subjectuve diagnosis and bold capital letters.
@Nina75 I am objective. If you rent a place at a very effortable price for 1 night, do not make a mess that exceeds the price of stay, respect others people home and do not show the poor level of culture.
@Ana1136 It's not only soda. I said to the clients that we are taking people on a daily basis. And we ask to keep tidy as we have no time for a professional dry cleaning on a daily basis. Also we ask not to shout doors. He spilled the grease and cola all over the place (the rule is to take food only on the territory of the kitchen or the blacony, not the room), and he shouted doors as crazy late at night. Taking to account that the inhouse host was in, that means breakage of numerous rules on purpose. Like if: "What are you gonna do me? I wll not pay, anyway". Very low level of culture of this american guest. And complete disrespect. Only menthally ill people can behave like that.
@Nina75 we are interested in raising, not lowering the standards of service. We've been in rental business on the market for 150 years. It's 15 times longer than airbnb exsists.
@Suzanne302 We are very disappointed, that american guest represented such a poor level of culture on our europe land, in our rare architectural monument, one of the Oldest Guest Houses in Europe, 150 years old. We think that Airbnb reputation suffers from such a low level of this american guest's responsibility.