I recently had a guest who had a service animal. The person assured me that their service animal was house trained. The animal defecated and urinated on my Persian Rug. Amazingly the guest who happened to be a Host from Vermont saw the mess and said, "Not my problem". I put in a claim with Airbnb. Airbnb said I could only ask the guest to pay for the cleaning. The guest refused so I askd Airbnb to pay and they (Rep. Name Felix) said they would not because animal damages are not covered by Airbnb's insurance policy.
The problem is Airbnb says you have to take people with service animals even though I have a "No Pets" policy. Then if the pet destroys your home, they won't cover it. Fortunately (unfortunately) my wife has an allergy to cats so under no circumstances can we cats. Think about it.
NO You don't have to take the service animal. I have read it that it is only required for a property owners who have a building that has 4+ apartments. So no required for a regular single family renting rooms, duplex, triplex, and fourplex.
I received a warning from Airbnb that said I would be suspended if I refused a service animal again. A woman had a emotional support cat, so I had that hanging over my head.
Nope. Airbnb is wrong. We discussed this on another thread. A prevailing legal opinion is that homeowners are not considered public accommodations under ADA.
I would escalate the complaint and demand that “host guarantee” be applied in your case. If they claim you “must” take service animals but can’t charge extra, then Airbnb should pay for the damages.
It doesn't matter what the legislation is in your country @Christine615 .
Airbnb has a policy on service and emotional support animals that it requires hosts to follow which is more comprehensive than the legislation in most countries
What you can do as a host is ask the guest which tasks the animal helps them with and confirm that as it is a service or emotional support animal, it must accompany the guest at all times, if the guest leaves the property.
Clearly the animal spoken about in the initial post by @John wasn't a trained service animal as they wouldn't have defaected inside (unless the animal was ill).
Airbnb can not override Federal policy in the US. And just like airlines are now cracking down on those bogus emotional support animals and fake service animals, it will take just one lawsuit for Airbnb to be forced to change its policy especially if someone is hurt or killed. The publicity will kill their IPO.
They are a booking agency. They don’t own inventory. So while they can certainly enforce discrimination laws, at least in the US they cannot claim the Americans with Disabilities act on private homeowners. Nor can they demand homeowners have to provide accommodations beyond what hotels and airlines accept. They can request we note if we do or do not take animals, I do not and that’s important to my family and guests who have allergies looking for a safe place to book.
Our laws also say commercial properties can ask questions about service animals but Airbnb claims we can’t.
So while I don’t know what the rules are outside the US, I know what I’m legally entitled to in the US.
Airbnb can demand we sleep with our customers too but that doesn’t mean they can legally force us to comply (Being facetious).
Christine (can't tag), Airbnb is free to impose its own TOS that are stricter than US law. For example, it could require that the interior paint of all listings be colored red, and delist any host that does not comply. It would be completely within its rights to do so, and the same applies here.
They could do that. Butt th their business model would be destroyed and they would be sued for forcing people with allergies and medical conditions to take animals.
Technically Airbnb can do ANYTHING it wants but good luck staying in business.
You are wrong on so many points in your comments on this thread. Under the law, you may ask two questions and two questions only:
(1) is the dog a service animal required because of a disability? and (2) what work or task has the dog been trained to perform?
It is sad that people who abuse the system with fake service dogs and so-called emotional support animals cause problems for those doing things properly.
Commercial properties can only ask whether an animal is a service dog and what tasks it performs. They cannot ask for verification or what the disability of the human is.
Airbnb’s policy is the same as the federal government’s. Though you are correct that within your personal residence you cannot be forced to accept service animals, the minute you start renting a space (even with shared space) different rules apply—to protect the renter from harm while on your premises.
You need to cite federal law. I refuse service animals all the time."
I am a live in host. I have my own pets. I also advertise as allergy free since law does not require me to host them.
Whoever at Airbnb told you this was wrong. You generally have to spell out exactly why youre exempt. Ive had someone from trust and safety try to give me a warning over cameras because a customer reported i had undisclosed cameras.
I was quite entertained when I let him go on for 30 minutes before finally asking him why he didn't read my listing before calling me and wasting both of our time. After spending 15 minutes "coaching" me the proper way to disclose cameras, I had him read my listing and tell me how many years I had cameras disclosed properly in my listing. Lol.
Point is, make it quite clear why you are exempt.
Fair Housing Act: The federal Fair Housing Act applies to virtually all public and private housing providers, including property owners, landlords and condo associations. It prohibits discrimination on the basis of various protected classes, including disability. The Department of Housing and Urban Development enforces the act.
The department requires housing providers to reasonably accommodate a person with a physical or mental impairment that substantially limits one or more major life activities, unless doing so would create an undue financial or administrative burden on the providers or would fundamentally alter their service. HUD has a summary of its regulations at http://1.usa.gov/1NMUNoU.
Yes, you do need to accept Service Dogs per the ADA. You are talking about the FHA, which is an entirely different set of laws that doesn’t apply to Airbnb. The only exception to allowing Service Dogs is if there is a shared space and an allergy or another animal in the home that isn’t dog friendly.