A few Hosts have been experimenting with selling extra amenities and services to guests - apart from the stay itself. This got me thinking and I’m curious to know if any of you have ever tried or thought about doing something similar.
It could be an optional meal that you cook yourself, a ride to the airport that you charge for separately or perhaps some paintings made by a local artist.
Either way, I’d love to learn more about extras you might offer guests. Do you upsell anything in your listing? How do you advertise it to guests?
So far, I have not offered anything extra that I could charge to guests.
However, I think this idea interesting and I am interested in hearing what other hosts have to say.
What the hosts can do or not in terms of offering extra services?
Interesting topic for me, too. I'll watch and learn, I hope 🙂
I am not very successful in (up)selling anything, I usually just lend things for free. My bike, for example.
Hope to hear some new tips and tricks from you, guys 🙂
Tours, we have own own tour business. (https://www.tripadvisor.com/Attraction_Review-g291977-d17388041-Reviews-Privasea_Adventures-Placenci...) Not advertising, including url just to give an example. We just bought a van to add inland tours to ruins and cave tubing.
@Liv we have toyed with the idea but come down on the side of it being counter to the guest experience. We don't want anyone to feel like we are hustling them for extra $$ while they stay.
That said, I did just post on Instagram that I want to feature local artwork in our space as kind of a "holiday gallery show." We wouldn't get anything monetary from this-- its more of an experiment to see if we have interest from artists or if the guests reach out to purchase any items to those people directly. I will be happy to update if we get this off the ground.
If you have paying guests in your regular car with regular insurance, you might find yourself in trouble in case something happens. I have given lifts, but I stress to guests that they are in the car as friends. Easy if you are a taxi driver already, such as @Max144 !
Up-sell - To persuade the customer or guest to buy (or booking) something more expensive.
I.g. -You book a 1-bedroom apartment and when you arrive the host want you to upgrade your accommodation -> Kind of "If you pay a litlle more you can stay in an apartment with 2 bedrooms and balcony."
Cross-sell -> Offering sightseeing packages, pick up and drop off from airport
Up-sell and Cross-sell are different concepts.
As a guest, I would not feel comfortable if a host tried to persuade me to spend more than what I am already spending to book something, being it cheap or expensive.
If a host tried to persuade me to upgrade my accommodation or services that I already had booked, I would not feel comfortable and would inform it to Airbnb or would write it in the review.
To me "UP-SELL" is not acceptable!
As for cross-selling I agree with Laura2592 - ""We don't want anyone to feel like we are hustling them for extra $$ while they stay."
I may change my mind in a future. It is a complicated matter.
We offer cooked and "continental" breakfast for an extra charge. We don't really make any money off it, just charge enough to cover our costs. About a third of our guests book breakfast when they make the booking, and occassionally we get a guest who asks when they check in if we offer breakfast, in which case I will tell them the prices and they can make up their mind to have it or not.
We don't actively pursue guests who have not booked breakfast. If they have not read our listing in enough detail to find out that we offer breakfast, I'm not going to risk annoying them by asking them when they make the booking, or worse, when they check in. as @J-Renato0 says, I think this would come across as hassling guests for more money and would be most unwelcome.
We occasionally give guests a lift in our car, but we have never charged as I think this would cause insurance problems. I've also lent a winter coat, scarf and gloves to a guest who arrived without them, but that was as a coutesy and I would not have dreamed of asking her to rent my coat!
Songs like an opportunity to expand on your entrepreneurship opportunities. My wife is a great cook she's a Shuff by trade, our 16 year old daughter is wonderful artist good talent and myself pick up drop off airport. We're all for exceptional service to our guest. If our guest would like to enjoy a night out and have a good time and need car service, it's a no brainer. Now your guest are counted for, they can go and enjoy themselves safely.
In reply, I offer a transfers from the airport to my apartment and I have had great success, before the Pandemic of course, and now since our removal from the UK red list (South Africa) I’ve had three bookings, one of which includes an airport transfer. Check your local shuttle services prices and you can charge a much cheaper rate.
@Liv I don't but perhaps in the future might like more interaction with guest and could figure out some kind of additional service or something. Haven't quite figured out what that might be, but guest are already a very positive influence for me, and I would be inclined to interact more to enjoy it rather than extra income.