Hi @Susie111 ,
Thanks for your reply.
I'm being a little tongue-in-cheek here because of previous discussion of doctor's behaviors and having to just put up with it or not.
I realize that this person is quite busy and may be under some stress-- in fact I've spent enough time in hospital environments to know quite well. On the other hand, I spent the afternoon in a dispute negotiation that I might have to be in Federal Court for on Monday or Tuesday (think we avoided that), and have my own stresses and responsibilities.
Other than waiting to the review stage, I've been wondering how to be firmly polite to this guest, who has consistently been a wee difficult.
We have a few Rules. One is not to leave dishes to the right of the sink to dry, as guests commonly use this space. There are drying racks elsewhere. It took me a while to determine this guest was the issue.
Another is to leave things where and how you found them. This is important to us for so many reasons, including that we do use the space occassionally and we need to know where things are.
Around the laundry in the basement there are a lot of boxes from move-in, shelving, and bookcases. This guest decided to clean a shelf off for himself and piled the books, which included some 17th-and-18th century legal texts, which may have cost more than his stay, elsewhere. He put them on top of other things with insufficient support-- discovered soon enough, fortunately, but they were where they were for a reason, including protection from mold.
Other small things such as keys and spoons and etc seem to get reorganized for his convenience, not ours.
He is often a bit non-responsive. No one wants that guest whose annoying behavior is just a bit too hard to corral, because you can't get their attention, do they?
Looking back at his profile, he has a 4.0 over 3 lukewarmish reviews. And while I understand the stress and difficulties he must be under every day, writing a fair review and providing feedback both to him and other hosts, seems to me important.
4.0 can be a lazy 5.0 from two, and a rather low number from someone else-- anyone pulling out their calculator?
The video showed a rather large mousee cake-- we have a large refrigerator, but no doubt things were on that shelf, organized for guests. One wonders where they are now (I'm on a train 45 minutes out of Chicago's Union Station).
Thus:
1) How do you handle such a guest immediately, over their stay?
2) What do you put in a review, and what do the numbers look like?
3) What private comments do you leave for them?
