She used the term CX in writing.
Good day! This is Lady, a CX Specialist of Airbnb, we wanted to thank you for having the time to speak with me today. I'm glad we were able to get things sorted out. I want to personally thank you for your commitment to Airbnb I hope this message finds you well and my information was beneficial to you. In the event that you have any further questions, comments, or concerns, you can reach us anytime, 24 hours a day, by calling us at either: 1-415-800-5959, or: 1-855-424-7262
People in Ireland speak English and probably are better trained because they can understand the rules and policies. I don't think companies in the US like eBay, Macy's, Bloomingdales and Airbnb understand just the cultural differences they need to overcome to get it to work right, let alone the fact that I've called so many times and gotten someone who doesn't speak English or someone who tells me it's ok to do sometime that is against airbnb policies.
The people manning Twitter don't comprehend or respond in English either. They give you this special Twitter address for Super Hosts to get help, but it turns out to be a big waste of time. They are really wasting money.
BTW, nothing was sorted out because she didn't answer my question, and yes it's probably supposed to be CS specialist. Comical!