Due to bad weather conditions my guest can not reach in time for the first night booked

Jens3
Level 2
Skrova, Norway

Due to bad weather conditions my guest can not reach in time for the first night booked

Due to bad weather conditions, the ferry to our island is cancelled, I like to deduct the booking time for my guest about this first night.

 

How can I do that?

 

Greetings from Norway

Jens

 

2 Replies 2
Dave-and-Deb0
Level 10
Edmonton, Canada

Hi @Jens3,

 

You can offer reimbursement using the resolution center: https://community.airbnb.com/t5/General-Hosting/The-Resolution-Center-A-How-To-Guide-Request-or-Offe...

 

Dave

 

David

Superhost Ambassador ~ Host Club Community Leader ~ Experienced Co-Host

Marcus0
Level 10
Berlin, DE

Easy, go to your reservations, find the booking and "change" the booking by adjust the dates and/or price.

This stuff is easily found in the airbnb help section.