Email Templates

[Andrew90]

I found an old thread and a few recent conversations around message templates for guest communications.   These examples are from an external service I use to help me manage my listings but can be easily adapted to Airbnb "Saved Message" feature. 

Here is a link to a document that I pasted together some examples - https://1drv.ms/w/s!AuCIkLeqFmlh8Qvy-hyHhix_LC5W

Some of these reference my welcome guide which you also may find useful.  Since the Airbnb Messaging system does not allow attachments I usually send from my gmail. https://app.box.com/SeaColonyCondo

More on the saved messages feature

http://all-about-airbnb.com/post/145012544231/use-saved-messages-save-time-and-improve-communication

Let me know if you find these useful

[Juelis0]

THANK YOU!!!!

[Karen-and-Will0]

@Andrew90:  Thanks for posting these.  Do you mind if I use the golf info in my welcome binder for my guests?

[Andrew90]

@Karen-and-Will0 No problem. 

[Lourdes--Lilian-0]

Very helpful for a newbie like me.

Thank you:)

[Tracy101]

Hi Andrew, I want to set up some email templates I can select from when communicating with guests... I can't find where to do that... I once had the option just before I sent a a message to save it as a template but have not been able to locate that option in the menu .. I .. hoping you or any other hosts can shed some light

[Luis241]

great help, thanks!

[Khanh4]

Thank you for helpful information 

[Louise29]

Hi Andrew

Thanks heaps!! I used the link for instructions and now have all my email templates saved.

Regards

Lou

[David-and-Shari0]

@Andrew90Wow! This is extremely helpful for ideas to create my own templates. Wondering... how do you insert the fields? Is that also something that you can do when you open up a new message to save?

[Andrew217]

I used to have a similar issue, and I stumbled upon an amazing (and surprisingly affordable) service that handles auto responses of all types. Smartbnb allows me to send customized messages on a set schedule for each booking and is surprisingly effective. Simply put, my guests LOVE the prompt replies. Smartbnb changed my life and has saved me a ton of work and hassle, and you can check out the service at this link: https://smartbnb.io/messaging. The service is incredibly reliable and has served me very well! 🙂

[Andy418]

Hi,

I am a new host. When sending out the Saved Message to the guest, I found myself having to type-in guest name and other bits of information which is already there on the messaging page, https://www.airbnb.com/z/q/.

Being a developer I wrote an extension for Chrome browser, AirMessage, https://chrome.google.com/webstore/detail/airbnb-message-template/nalpdinkhhepeeoofajlcdgmlhmikkgf

To use AirMessage, you would add the templated fields to your Saved Message such as {{firstname}}, {{checkindate}}. The extension will substitute those fields with the associated value. You can also define your own templated fields; the Chrome extension page has detailed instruction.

If you decide to give AirMessage a try, navigate to Chrome Store using above URL; then click the blue button "Add To Chrome". I would really appreciate any feedback you can give me to help improve this little tool.

Thanks,

Andy