Extenuating circumstances - How to file a claim if I already cancelled?

[Nicolas184]

Hi Airbnb Community!

I found out today that I had to cancel one of my reservations which should have been taking place in 10 days because of a family emergency. I contacted the guest before cancelling this morning, and cancelled through the website.

I would like to file a claim for extenuating circumstances to avoid the penalties that Airbnb applies. However, when I go on the dedicated page to file such claim, I am only given options to file a claim for reservations that I have not cancelled yet.

Can anyone help me with this?

Thanks in advance! 

[Cynthia-and-Chris1]

Yep.  You'll need to contact Airbnb directly by phone.  You can easily Google for their contact information.