@Cheryl638 , Covid 19 will likely be considered an extenuation circumstance until there is a vaccine available for outbreaks and or overall herd immunity gets to 75%, I doubt that will be until the third or fourth quarter of this year if this year at all. It may be more lucrative to change cancellation policies until then to flexible, you wont be so disappointed when your cancelled and there is a good chance you will get more bookings you wouldn't have with a stricter policy in place. I've always been flexible and our suites have the most reviews (and I assume bookings also) in our area year in and out.
Besides, I find I dont get as angry at Airbnb as other hosts that have strict cancellation policies, clearly in my case, its the virus thats killing my business not Brian Chesky and its dumb to be angry at a virus. When the the Covid effect goes away, my business will be back including many returning customers that arent pissed off cause I charged them for a vacation that never happened. I think its just good business to keep customers happy with what they get for their money, stay well Cheryl, JR