I have a reservation for early September from a fully grown adult guest coming according to him with his friends. Today I get a note from Airbnb that his mother passed away and his reservation is canceled under extenuating circumstances. First off, while of course needless to say I feel for him and it is a tragedy to lose a mother, how is this connected to a reservation six months out she is not part of? Ok, maybe this is a matter of opinion – maybe his religion requires him to mourne for a year. I don’t know. The kicker is that the certificate is fake. I checked and it is from a small clinic where he works himself, however the Dr who signed the certificate does not work there! Or even comes up as dr. in search. I contacted Airbnb and they just said they felt it was legitimate. No explanation of discussion. I understand this is so far out, I will hopefully get another reservation but that’s not the point.
@Inna22 it's unfortunate, but really one of the items that must be learned and understood by any abb host is that at any given moment abb may change their mind about something (or allow a guest to change their mind about something) and there isn't anything we can do about it. I genuinely believe that abb will allow just about anything to be faked.
at least maybe go in and block this faker so that he can't try to grace you with his (non-)presence again.
I always knew that at the end of the day my cancellation policy meant nothing. But somehow I am still just as angry. Also, the more Airbnb is going to allow it, they more guests will find out and take advantage
@Inna22I remember our school days when everyone's grandmother died a few times until grandchild's graduation :D
Now I am experiencing the same excuses from contractors when they can't come the next day ( it takes 1 year of your life to renovate an apartment of 70 m2 in Croatia due to all the illnesses, child births and deads in their families)
It's somewhat encouraging to realize that this happens all over the world.
Standard Mexican all-purpose excuse- "I had to take my mother (or child) to the doctor." How could you possibly get mad at someone who had to take their sainted mother to the doctor?
Standard Mexican excuse for not phoning to let you know they couldn't make it that day so you didn't waste your whole day waiting for them to show up- "My phone was out of charge (or out of phone time)."
@Inna22 That's really outrageous- that they said it was legitimate when they obviously couldn't check the validity in a few seconds. They lie just like the guests do.
Please can you post the message from Airbnb where 'they just said they felt it was legitimate'.
And if you have proof it's a 'fake', can't you send it to their legal team for further investigation?
Personally, I don't take bookings many months down the line for a variety of reasons.
Yes, I do or would understand in the case of death if there are then legal issues to deal with.
1) When my mother died suddenly it derailed my life in a day. I suddenly had to deal with Probate & Inheritance Tax, including valuation of property. It took over 18 months!
2) In 2016 I had a Guest who was only due to stay a week. A Londoner due to go abroad.
In that week, an old friend of his family died. He initially had to extend to attend the funeral.
He then discovered the old lady had left him as one of the Executors of her Will.
His life plans entirely changed. He was still lodging with me 15 months later.
Six months prior check in I always offer to refund if the dates get booked. This has always been acceptable to a guest with so much advance warning.