False ratings with irrelevant facts

[Erica191]

I recently got several guests that stayed with me since last year. recently some of them just gave me a 4 star on Location, I'm confused with this rate. Since they could see the location range on the map, and if anyone asked about public transportation, I always tell them the truth and give them recommendations. The neighborhood itself is good, but they just left 4 stars on location. When I checked on them, they said everything was fine they had a good stay. Besides, one of the guests, he booked my place then revised the reservation on the check-in date. I didn't charge him, when he was here, I satisfied what he asked, and checked with him about the stay. he left three 4 stars on the detailed rating without any reason. some other things like suggest me to use wrinkle free sheet which won't affect the feeling and have a table in the room which I didn't list in my listing.

Does anyone have a similar experience? I really have no idea what to do with this kind of guests. they left simply review that you cannot debate but ratings were low. 

[Paul154]

God grant me the serenity 
To accept the things I cannot change; 
Courage to change the things I can; 
And wisdom to know the difference. 

This is the very subjective and arbitrary review system. I know as a guest, I can be annoyed, jet-lagged and will bitchy if you look at me wrong. Conversely, there are days I'm so happy and exhausted from walking your beautiful city, that I don't care that your towels are torn and you woke me up too early.

Many hosts have success with asking guests for a 5 star review. 

I am torn about wrinkle free sheets. I use 100% cotton, cuz I think they are the most comfortable. But cotton easily wrinkles, so I know my guests are not receiving that "wow" feeling 😞