Hello, everyone, I am so outraged and dissapointed by my expirience in Ittigen, Switzerland. At first glance everything was fine: the location was a little bit far from Bern, but it was easily reachable with public transport, we did not have problem with the self check-in, the apartment looked big and nicely furnished, but after that the problems began. For all of the beds there were no bottom bed sheets (only mattress protectors) and for one of the beds there were only bed cover without top sheet, instead of a blanket. The first night there was no wi-fi, because the specified one in the itinerary was wrong (the next day we contacted him and he send us the correct one). Not to mention that there were no 5 clean towels as described (only three dirty ones hanging in the bathroom), there was spoiled food in some of the kitchen drawers, dust all over the place, full bathroom trash bins and generally the place was really dirty. The next day, when I wrote him about the listed above, hi told me that the lady from the cleaning company forgot about the bottom sheets and that we could find the in the third locked room. We found the sheets there, but they where dirty and inside of the laundry basket. It is unnecessary to explain that we didn't use them. About the blanket, he tried to convince us that this is not a bed cover, but a modern lightweight summer cover, which didn't need sheet (but it was simple synthetic bed cover). We started huge discussion about the problems, but nothing really changed, only our experience there was ruined, we got angry and disappointment and we left with really bad taste in our mouths from there.
And I tought that the story ends here, we had bad expirience, we were disapointed, but nothing that big happened. Unfortunately, I recieved this absolutely false review from the host:
"A guest to avoid at all costs: they were very disrespectful of the apartment and left it in dirty conditions. Before their arrival, the apartment was professionally cleaned and freshly washed sheets and covers were provided. However, Izabella and her friends were ungrateful for all that and did not acknowledge it. They caused lots of stress for us as hosts which left us in stress during our vacation worrying about our apartment."
But that's opposite to what really happened, as I described above, the apartment was in this condition, before our arrival and I made photos of everything - the dirty floor, full toilet trash bins, the huge layer of dust everywhere, the dirty bedsheets, the bed cover, which was given to us, the missing lower bed sheets - everything. This is unacceptable, I have all our discussions documented in Airbnb messages.
In private message he accused me for lying. This is unacceptable, why would I ruin my whole vacation to falsly accuse the host, falsly demand something, if we really have been provided with it and claim that it was dirty if it was clean?! I just was on my vacation wanting to have a nice expirience. I didn't want refund, I didn't want compensation, nothing. Just what I have paid for - clean apartment, fresh sheets and towels. And in return I recieve this outrageous review! We have left the apartment just the way it was, it was in dirty conditions BEFORE we got there and I have taken pictures of it. Not that our vacation was ruined, but after that I receive THIS review, which is absolutely incorrect. I have no words to express how dissapointed and frustrated I feel right now.
It is not correct and fare for me to recieve this lying review, I always have given my best to respect and leave the apartments, in which I have been clean, as much as I can (which can be seen from my other reviews). Is it possible the case to be examined by third side - airbnb and this false review to be removed from my account?
Thank you,
Bella