I am currently losing hope In air b n b as a host.
I have received 5 star reviews no complaints and recently has been one horrendous guest After another with no shows people just turning up etc and no help from air b n b.
The worst is that on Saturday i checked someone in who arrived 1.5 hrs later than they said would check in with no apology, who was not happy there was no tv in bed room (does not state there is one on listing) they were incredibly rude and also complained no driveway parking! Again not stated in listing as is on street free parking.i then arrived home yesterday to key through door and air b n b telling me they had cancelled due to cleanliness and to read air b n b hosting policy!! Fuming I contacted air b n b who said the lady who had messaged me from air b n b Would call and she didnt !
Have replied several times stating no issues previously 5 stars for cleanliness and the guest had moved furniture around the room to find specks of dust which she's pictured and air b n b said she is entitled to a full refund!!!!!
i am fuming have messaged air b n b as I contacted them on her checkin with issues and now this ! Clearly she looked for a way for a refund!
i have strict policy in place so should be paid - however what if I don't and also what if she leaves me terrible review to ruin me ! She has not stayed anywhere else as was her first air b n b booking !!!