03-19-2017 09:55 AM
Hi there! I am new here in AirBnB as a host and I can say I am thrilled about it. I started hosting end of February here in San Francisco.
So far, it is great receiving 13 bookings and all of them except one gave me 5 stars. Just want to share the feeling. I really felt bad towards this one guest because she gave me 3-star after all the hospitality that I did: 1) drove her to downtown SF, which is 3-4 miles from my place; 2) allow her to do laundry for free; 3) upgraded her to a private room instead of shared room for free; and 4) shared some of my foods with her. She only paid around $90 for 3 nights in San Francisco, which is very cheap by the way for SF.
I rated her 5 stars coz she is nice other than I did not like how she gave me 3-star just because of the distance of my place to downtown and how she takes bus when in fact I was very clear about it in my description. If only she rated me first, I could have given her 3-star for being ungrateful.
I really hope I won't encounter such guest again. I am aiming to become a Superhost and everything is okay except the rate has lowered because of this one outlier.
03-19-2017 11:24 AM
There really does seem to be a theme that the cheaper your rate, the more you offer for that rate the more likely you are to attract people who think they should get the Ritz experience for pennies. It's much better to keep your prices that bit higher and attract people who value what you offer and what you do for them.
03-20-2017 02:10 PM
I am new to AirBnB so I started at lower cost. Also, I am not really in downtown SF. I am 3-4 miles away thus the lower cost. But in terms of the place, it is definitely a good one. I have been traveling a lot and seen hotels that are not good, including the one I booked in Rome, Italy.
03-20-2017 11:45 AM
@Igor You'll want to read more about how the review process works. Reviews are double-blind - meaning you can't see what the other party gave you until you give your own review. This helps prevent retaliatory reviews, much like you're suggesting you would have done to your guest if you had known she only gave you 3 stars.
Just keep being a kind, helpful host and you'll see you get more 5's than 3's.
03-20-2017 12:33 PM - edited 03-20-2017 12:35 PM
This type of case is not uncommon between people of the same age range and the opposite sex (sometimes the same sex, too). Maybe she was interested in you romantically but realized you were not eqaully interested in her. A male friend of mine who is self-identified as gay as well as slightly transgender has quite a lot of similar experience with his lady friends/clients/guests who fall for him due to his charm and who finally all develep a hatred towards him. But as far as I know, he is an extremely kind-hearted person and would never do anything bad to hurt those ladies.
Note that your driving her downtown may be a sign of personal interest to her and many other women.
03-20-2017 02:13 PM
Wow! Seems like you saw what happened. Haha! I mean, this guest was very sweet. We had great talks and one time she got closer to me when we were having conversation in the living room. I offered her some dinner and she offered back her drinks. Also, she asked if she can do laundry with mine, which was okay with me. I did not expect her 3-star rating.
03-20-2017 02:15 PM
03-20-2017 02:15 PM
Thank you for the encouragement. I will maintain kindness. You are right with being kind. I remember hearing from someone, "You will never go wrong with kindness."
03-20-2017 02:20 PM - edited 03-20-2017 02:21 PM
Igor, Do you have a uest book for messages? If so, when they leave you a message but a poor rating you could quote it in your public response. If they don't leave a message then you have a possibility that they are not completely connected. 3 stars is a mean rating so you could think what you could have done to avoid this in the future. There is also a wally factor with 5% of guests who will be difficult no matter what you do for them. You have to develop strategies for these type of guests if you can or a thick skin for criticism if you can't.
03-20-2017 02:32 PM
I don't have.m a guestbook. I am always in touch with all my guests by texting and checking with them most of the time.