Got my first 4 star review. I emailed her to ask what caused her to give me 4 stars so I can avoid in the future. Of course I didn't receive a response from someone who left my home telling me that this was a fantastic airbnb and had no complaints. However, a 4 overall with Location (she asked before booking distance to Lantana and I gave her mileage and minutes to get there), Accuracy (her own review states that it was exactly as described) and cleanliness (I got nothing, my home is crazy clean). Cleaner than she is actually.
I'm so disappointed and discouraged by this. I guess I should have known when she waited till the last possible minute to review me.
When you get an unfair review, do you follow up with the guest and ask why they gave you that rating?
I've already made a note not to host her again and will definitely decline any future requests, but now I'm worried that others will follow this example and score me lower on reviews when I work hard to give my guests a great experience.
Just totally discouraging as a host. Things like this make hosting not fun anymore. =(