Flood Assistance Houston- Air BnB guarantee

[Neal2]

Following AirBnB decision to give hosts the opportunity to help flood victims in Houston the opportunity to host guests free of charge, I let my place be used by a flood victim and her family. I allowed her to book twice and did not bother her during her stay. Today she left and I just checked the room. She wrecked the room. The room was left dirty with filth all over. The toilet was left unflushed and the linens and comforters are soiled. There is food on the floor. The cost to clean this, replace sheets and manage the remediation of this before my next guest arrives will be high. How can the AirBnB guarantee help me deal with this.

[Helen-And-Mario0]

Neal, I am sorry to hear that your good deed was punished, have you contacted CX regarding the damages? take pictures always, I hope a good outcome will follow. 

[Elida1]

Neal, I wanted to offer my place but now I don't know what to do.