Hackers have been hacking into various Airbnb host accounts and added their own payout methods without the host being alerted. Not only is it super scary to know that a third party can just take over a host account and enrich themselves by adding their own account. But it is even worse knowing that the host is not receiving a notification that this change was done. Clearly, some sophisticated hacker is at work here who can block this notification that would alert a host the minute the payout method is changed. Given this situation is taking place with various hosts account and it is not just a one-time occurrence, it is up to Airbnb to secure their systems and repay the hosts that were damaged. It's not OK to leave hosts hanging having lost thousands of dollars that they will never get back. Airbnd needs to step in and pay the hosts the amounts lost and they need to secure their systems. I feel that hosts who were subject to this fraud should combine forces and make Airbnb responsible.
In my case, someone names "Magnus Boisen" added himself to my account and got paid three months of rental income. I had no idea this was happening because I was not notified a change had been made. Then I get a message saying the payout method is not working and I should add a new one. At his point, I go online and see that this Magnus had added his account and apparently the account wasn't working anymore. I called Airbnb and they said, "We don't know how this can happen and will look into it". Clearly, that's not true because many other hosts experienced the same issues. Airbnb's response should be, that they pay me what I have lost and make sure that my account (and others) are secure. Obviously, I changed my password, but that's nothing in the hacker's world. I'd like Airbnb to take responsibility for this and not leave its hosts hanging. If you have the same issue you can email me at my gmail address **. Let's stick our heads together. One host alone can't do much against Airbnb. But if many hosts come together it may be a different story.
**[E-mail address hidden due to safety reasons - Community Center Guidelines]
Hi David. I hope we haven't been hacked. Our last guest has left and we still have not received the payout notification. For three years we've been getting them the day after a guest checks in. Airbnb support doesn't seem to comprehend that this is not the norm and tells us to wait. Do you have any updates? Sorry for your trouble.
Sue and Paul
Sue and Paul, I’m going through the same thing right now. I’ve contacted them and was told yesterday that I’d have the payout within 24 hours and still nothing. At first they said it was because it was the weekend and I’ve always received payout notifications on the weekend. Something’s not adding up.