I am hoping someone can provide guidance...
When bnb started offering the "no refund for 10% discount" option, i thought it was a great option for a lot of guests...
Over the last year, I've had a couple of guests book with that option then try to get a refund after cancelling within my moderate cancellation policy.
The issue arises when they contact airbnb and it appears airbnb replies "it's the hosts decision to waive the no-refund clause".
In my opinion, that is absolutely wrong. They should explain the consequences to the guest.
Here's my thinking: when the guest then reaches out to me to approve the refund, if I don't, they undo the cancellation and just leave scathing feedback.
So in other words, I give up 10% of my revenue to maintain the stability of my bookings, but in reality, I do not get that stability as I am cornered into accepting a refund...
How would you guys handle this?
-fred