Now all you need to do is click 4 times to get in touch with Airbnb as shown below:
Step 0: Update your Airbnb App.
Step 1: Go to your profile and click on Get help.
Step 2: Select the reservation you want help with and click on Go to reservation help.
Step 3: Click on Contact Us
Step 4: Choose your preferred way to reach out to the Airbnb team.
Note that this option is only available during the most critical times of hosting—48 hours before a reservation, during a reservation, and 48 hours after guests check out.
For more details read the blog post: http://blog.atairbnb.com/customer-service
Happy hosting! :)
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OOo thank you @Jeet, I very much like you post. :)
I've also shared a post on this in the Airbnb Updates board, it doesn't have as nice screenshots though!
Making changes to your home this year? Share your 2018 plans here!
Thanks to everyone who took part in the Community Center Project in December.
Looking to contact the Support Team, for details...take a look at the Community Help Guides.
@Lizzie HI. I also posted this great news as a new thread on Hosting with one screen capture too and hoped others would see it.
I am discovering that hundreds of hosts in Hawaii didn't know they had to click on Account Settings to receive the Airbnb newsletter to get articles on Updates for helpful features and improvements. I attended an important host meeting this past Monday and was shocked at how many didn't know about this newsletter option, so I am posting it today on the Hawaii Home Sharing Club. I like how @Jeet added more pics. Seems he is more tech savvy then me but I am learning lol - love to you both.
Great way to contact Airbnb or via Twitter at AirbnbHelp / Facebook
I also don't receive the newsletter. But this is because if I dot the box to receive it I also allow Airbnb to send me advertising. This is illegal according to Norwegian legislation as info and advertising is to have two seperate boxes to dot: one is protected in the law to NOT receive ads. So I don't dot this box. Luckily we have a great admin in here, @Lizzie, who helps out.
Funfact: Norwegian legislation changed how iTunes could act in Europe... This is why I'm persistant!
That's such a cool law. Wish India had it, without the limitations. I almost feel harassed by all the unnecessary calls and messages.
Consumers in Norway are protected by very strong legislations. For instance we have what I believe are the best warranties in the world. A smartphone is by law expected to last 5 years.
I can reserve myself from getting advertising in my postbox. No one can call me to sell anything by phone unless I explisively sign something, written or electronic, that allows them to call me. This is also the case on my email. I have to actively accept correspondanse. If anyone calls me anyway, or put something in my postbox, I alert the consumers' counsil and they issue a fine or take it to court for me. Free of cost.
I'm fanatic about people calling me. They annoy me. I'm also fanatic about my email. I consider it spam. But I allow ads in my postbox. I like to see what's on sale etc.
Hi @Jeet. Thank you for making this update clearer. I received the Host Newsletter yesterday and checked the app. but it was still not updated. Afte reading your post I've checked again and there it was, just like you describe it.
Note to self: always check again:)
I'd like to contact Airbnb to fix a glitch in their system which causes dates, which I have blocked, to become randomly available on my calandar. This is bad for my business! I recently had a booking request (for dates I had blocked) while I was out of contact and lost my 100% response status, because I didn't see it. Very frustrating to not be able to get to the management of Airbnb. The Community is great, but can't fix this sort of frustrating problem.