Hello Momi,
since I attempted to get the 247 Euros from Jack, I cannot request any more. That means I don't see the last screen as my 'request is being processed'. Jack is thinking about whether or not he should give me the money back, minus the Airbnb fees, of course.
Airbnb please consider attempting to contact Jack and verify his existence. His german telephone number is no longer valid. No one answers his chinese telephone number.
Airbnb please consider data analysis on hosts like Jack who canceled 6 guests after I booked my reservation. At least those guest probably got their money back.
Airbnb please consider that I booked this reservation 5 months in advance to avoid the high cost of other accomodations during the special "documenta" show. I spent over 500 Euros for a low-rate hotel. Hardly a comparison to what the Host was offering.
Airbnb please consider that my children left the venue early to keep my costs down.
Airbnb please consider that your webportal does not offer a valid telephone number to call.
Airbnb please consider that the email option simply sends me an email that has the invalid numbers.
Airbnb please consider that mentioned the 'tweet' contact is not published on your website.
Airbnb please consider that others are also commenting on the lack of ability to reach anyone.
Airbnb please consider your reputation.
Airbnb please consider giving me the 247 Euros that I paid to your company, Airbnb, back. I spent over 500 Euros in hotel costs and my children left our family reunion early. Had they stayed, the trip would have cost me 1000 Euros.
Airbnb please consider that this Airbnb experience damaged our holiday.
with best intentions to get your attention, just pay me back, I'll call this a one-off and go away.