Good day everybody!
I've come a long way in my hosting journey since I officially started on September 1st. One thing that I've made a point of since I started is doing at least one nice "extra" thing for every guest who has stayed with us. It doesn't need to be anything big or cost any money, nescessarily, but I make sure I do something for everyone.
Some examples:
- Giving early check in or late check out at no cost when requested and if it's feasible;
- Leaving a card and small gift (usually chilled champagne) for guests celebrating an anniversary or recent wedding;
- Giving small gifts at Christmas (it was just chocolates or similar food treats);
- Cleaning off the guest's car when it snows during their stay;
- Letting a guest's dogs out so they could stay out later at a wedding;
- Putting a couple of cold beers in the fridge for guests who were getting in late.
Doing these kinds of things seems to have paid off for us: we've had excellent reviews so far and we got our Superhost in January.
What kinds of things have you done to go above and beyond for your guests, and do you feel it has paid off for you?