@Rebecca181, @Jennifer844
I have never thought that the % of 5-star ratings was calculated the way you describe.
I always thought the % 5-star rating was the % of total guests that gave you all 5-star ratings.
At best it was the % of guests that gave you a 5-star rating for the Overall category.
For example: A host has 10 guests who have provided reviews.
9 guests give the host 5-stars in all 7 categories.
1 guest gives the host 5-stars in the 6 sub categories but a 4-star overall (as in Rebecca's story).
Even though that represents 69 5-star ratings and 1 4-star rating, I have never thought that was supposed to be a 5-star % of 98.5%.
I thought that would be a 5-star rating of 90%, because 9 guests gave 5-stars overall, and 1 guest did not give 5-stars overall.
I actually think to count in the 5-star %, a guest has to give ALL 5-star ratings.
Would that explain the percentages you are seeing?