@Ute42
Ute, that instance you brought up did in fact happen, but Airbnb didn't single me out, every Australian host didn't receive any payouts from around the 25th October until the 15th November ......many thousands of unprocessed transactions. It panicked all of us because Airbnb seemed to indicate it was our fault.
It started with each and every one of us getting this email.......
This did seem strange because all our payout methods were in place and being honoured by our respective banks. Customer support did not know what was going on, half of them suggested it was a glitch and do nothing, the other half suggested we do as the email prompted and put in place another payout account preference!
Next thing this email arrived.....
So, okay, Airbnb did acknowledge there was an issue and they were working on it. Three weeks went by and we did not hear a thing! CX didn't know what on earth to suggest and Ute, we all panicked. I ghosted my listing across to another platform to cover myself.
If Airbnb had kept us in the loop, each day or two, sent us an email giving an explanation we all would have been okay but it was the total lack of any communication and any money that gave every host in Australia the jitters! They were not singling me out Ute, it was everyone in this country. That was when I prepared that letter you quoted above to send to my existing reservations. I thought, I will give them another week, that would then have been a month, I would give them no more latitude than that, then I will send that letter to every upcoming reservation.
A few days later the next email arrived........
We were all hopping mad by this point and didn't trust a thing Airbnb said. A couple of days after that, this arrived........
The situation resolved itself. I did not have to prove a thing to Airbnb, they acknowledged that the issue was theirs not mine. We to this day have not been given an explanation for what happened. I have my suspicions!
About the same time we all received that first payout problem email, we received another information email from Airbnb saying as of October 1st 2018 Airbnb were required to file share all their Australian hosts information with the Australian Taxation Office. My feeling is the computing system that controls the Australian arm of the business did not have the capacity to comply with the ATO's requirements and at the same time attend to general housekeeping. And for that reason all payouts were put into limbo until the ATO were satisfied.
That could be entirely wrong but, with the absence of any other explanation, it sounds feasible.
Ute, individually Airbnb have never duded me for a payout, they have never disputed a cent that I have been owed by them....... and that is what I was trying to get across!
Cheers........Rob