I got this message with an ‘awaiting verification’ pending request,
“…having issues with the authentication Airbnb app. I’ve tried booking your place twice but the app cannot access my camera. I’m going to try again, hopefully we don’t miss out on staying at your place!”
Any suggestions I can give this person? I’m not familiar at all with trouble shooting this problem. Obviously, I’m not going to suggest contacting CS for assistance, because this person is not my enemy and I don’ t wish to subject them to psychological harm.
Also, these dates are now blocked for the second 24 hour period while the guest is hung up at this stage. Why does Airbnb allow this to happen? Requirements to book should be fulfilled, and everything in order, before a booking is attempted. (not a true question, just a rant).