Recent guest left our house smelling of pot and cigarettes, even though I have a clear no smoking policy. The entire house reaked to pot, so much that I refunded the next guest a full nights stay because the smell lingered. I also have requested money from the previous guest to cover this. I attached security camera images of them clearly smoking on the property near the doors. After the request, she messaged us in anger and admitted to smoking on the properties but it was her friends that visited
To get back at us, they left us all 1 star review and made up a bunch of garbage. They also called us racist in their public review, even though we never met them in person and were only professional with our messages.
Add up the fact they wrote in our guest book how much they loved their stay, its clear they are just trying to get even. They had even requested to extend their stay! (Which we couldnt fullfill due to next booking)
That being said, it appears this is a clear violation of a public review as it's slanderous, implies we are racist with no reason why, and clearly untrue. I've already opened a case to have the review removed. Think Ill have any issues having it removed?