I had a host who booked my condo for a weekend, and two weeks prior her venue she texted how she was 'devastated' since she broke up with her boyfriend since her weekend in the condo were 'supposed to be her dream vacations' since last year... She removed her picture from her profile since her boyfriend was on the picture. Firstable, I felt very unconfortable since she was sharing her 'personal life' details and struggles with an unknown host. I had a short correspondance of 'broken heart' stories, and I felt I was Dr. Phill not an Airbnb host. As I told her, she could either choose to keep her reservation or cancel it. Then, she asked me to do it for her, and how her credit card could be refunded. I told her to contact Airbnb ASAP, and I told her I was not able to cancel her reservation for her. ( For real, am I going to lose my superhost statue due to her laziness?) I also explained all the steps, and I mentioned it would take only few minutes to do so on the website. A couple of days later, I was still seeing her booking. I nicely messaged her, and I asked if she still wanted to cancel her reservation, or if she changed her mind and wanted to come. She did not answer to this message for 5 days. Then, less than 48 hours before her venue, she canceled and was very apologistic: she said she was 'very busy with her work schedule'. I found this behavior very rude and very entitled. I wish I could write a review on her, just to let know the others hosts about this anecdote; unfortunately, I can't do so. I think this type of person does not belong to Airbnb. As a result, this is Thursday night and my condo is unbooked for the weekend because of this little brat and her 'broken heart' and her ''busy schedule'. It seems O.K. for this lady of not considering that I have a weekend unbooked cause of her 'broken heart' and not communicating regarding her reservation for 7 days!
