I have a guest checking in and a week after they booked they contacted me and said they were VERY sensitive to any sort of scented chemicals. They have asked me to remove any linens or towels completely from the space if they have been washed with scented detergent and they would be bringing their own. (we just use regular Tide). No febreze in the space and even cleaning agents for the bathroom and kitchen may cause them problems. Apparently they get splitting migraines. They appologized and said they should have asked before booking. So on one hand, hey, great, I don't have to wash the sheets and towels after. But I am worried when I clean the bathroom/kitchen with any sort of cleanser I will make them ill and receive a terrible review. But I don't know how to clean without any cleaning agents. Have you ever dealt with this? I just have a feeling about this guest, that no matter what I do I am going to receive a bad review. Either I clean and make them ill or I don't clean well enough (i.e just wipe down with damp cloth) and they say the place is dirty.
Your house, your rules. If it was me, I would rather cancel this booking (call Airbnb and they will do it penalty free). There are so many things that can go wrong with this booking, I wouldn't want to deal with it. If scent is such an issue, they should have communicated it immediately, even before booking (a booking request would have been the appropriate way in this case).
I agree, this smells (sorry for the bad joke) like a future bad review. Ask them to cancel or call Airbnb and they will cancel penalty free.
I would call Airbnb, and use the extenuating circumtance that you have 'discovered' since the booking, that your up-coming guests are best suited for a very sterile environment (hotel or hospital), prefferably one devoid of any pleasant, man-made odors. Let them deal with them, that should keep them busy for a while.
If hotels can provide sheets and air that don’t make people sick I think Airbnb can do as well. It’s not about sterile environment it’s about choosing an experience that doesn’t make them ill. That choice is not clear when booking. People can chose places that are pet friendly or not. Why not have an extra box to chose wellness or illness. Why not chose a positive experience for guests rather than worry about bad reviews.
I can't cancel, it was too close to the check in time. I took a different approach. I went to the store and bought organic, natural cleaners and scent her a photo asking if they would be acceptable. She seemed thrilled at my desire to make her stay an enjoyable one. So hopefully I turned a potential bad review into a good one.
I have the opposite problem – guests bringning SUPER-scented toilettries that smell up the entire house - all 3 floors. Anyone? To answer your question though, I clean the bathroom with baking soda, rinse with warm water, and then for a great shine, rinse again with club soda.
Works great on kitchen countertops, sinks too.
Also, I discovered rubbing a very light amount of coconut oil on stainless steel fridges keeps them smudge-free for a long time. I read somewhere to use furniture polish, and I thought that was a bad idea around food (!) but coconut oil is a natural anti-bacterial too.
I had a similar experience. In my case the guests arrived before informing me they are allergic to scents or any kind. When I enquired why they didn’t inform me prior to their arrival, they could not provide me with any convincing reason. However, I provided them with some accommodation. Unfortunately, they are also super high maintenance guests. I am looking for feedback on what comments to give in my review to warn others host about this type of super high maintenance guests. I am going to change my house rules to make it obligatory for persons with allergies to scents to inform me prior to arrival so I could charge additional Cleaning costs. Thanks
Giving this guest a bad review based on their medical condition is basically disability discrimination. Someone did this to a family member of mine, and she rightfully filed a complaint with Airbnb which took down the discriminatory review. Don't do this. You might suggest to the guest to please express their need for disability accommodation up-front so hosts can indicate if it's a good fit.
Hello @Ned-And-Laura0! The name of the illness is Multiple Chemical Sensitivity and is really difficult to handle with it, since many scents or foods worsen the disease and the symptoms include hard headaches, nausea, muscle pains, etc.
When you have a guest with that health problem you must use natural ingredients for making the cleaning. For example in the bathroom or in the kitchen you can use lemon, vinegar or baking powder. Other solution is buying products without chemicals and unscented from the company ENJO for instance... so, when the guest leaves your place you use the conventional products to make a profound cleaning.
Greetings from Havana!! 🙂
My very first guests had this issue. I was moritified to find out after cleaning and making the place nice and smelling great she said she was allergic to scents. She agreed she should have said something and ended up just cancelling the reservation and booked somewhere else. She was honestly an emotional wreck. Not sure what was going on in her life, but she ended up staying at a hotel. After that I stopped trying so hard and went with scent free washing detergent and cleaned with slightly scented chemicals. I havent had a problem since.
I have talked about this in previous posts. The perfect room and bed should have as close to NO scent as possible. Use those hypoallergenic detergents (like ALL's "free & clear") that have no perfumes. Select double-rinse on your washer. I wash my quilts and blankets after each guest, but unless there's a reason, I just wash them in plain old water. I also air out the mattress and the room with fans bringing in air from one window and fanning out the other windows.
Eliminate any other smells in your space too. New carpet? Air it out until the smell is gone. Coffee stinking up the room? Seal your coffee in a zip lock bag.