Guest brought 2 extra guests, trying to change to get updated price but it wont let me

Shawn85
Level 2
Butte, MT

Guest brought 2 extra guests, trying to change to get updated price but it wont let me

like the topic says, guest brought 2 extra...he has acknowledged and is aware of the price increase but the system wont let me change the # of guests since it is in the middle of the stay. How should i go about billing for the increase and staying in terms with Abnb?

3 Replies 3
Cynthia-and-Chris1
Level 10
Vancouver, WA

@Shawn85 Send a request through the Resolution Center. 

Emiel1
Level 10
Leeuwarden, The Netherlands

Hi,

Indeed, you can't change the number of guests after check-in date. But you can calculate manually the correct total price, and put this price into the reservation change. And message your guest about how the calculation is done, so they understand the price change.

Best regards, emiel

Shawn85
Level 2
Butte, MT

Thank you both for your replies.