Had it happen, well, we h ad no bugs. But, accusation and loss of income stream do to false accusation.
See, i trained, cleaned, treated hotels for decades. I use, Hillyard supply for premptive aerosol treatment, wrap all beds in zipper lock antimicrobials, remove all bedding, all linens, every visit and do not bring new ones in till they are removed and washed in sanitizing mode of high end washer. We do not debate we had no bed bugs. We know we had no bed bugs.
Less is more. Meaning no knick nacks, no extra cloth items on walls, minimal prints that are easily cleaned, no charming up home with stuff. Must be easy to wipe everything down regularly. Do not forget window sills. If these buggers have dust they have a home.
Each corner, floor, every bed lifted and cleaned under, every fan, light switch wall, all cleaned at every cleaning.
There is a problem with over cleaning. If ever inspected they need to find dust to verify you did not have them prior or presently.
Reading, more on this topic, know for fact that guest bring them. Lets face it a lot of guest do not have homes as clean as we do. They bring lice, fleas, bed bugs. It is up to host to protect future guest from present guest. No one is going to protect the host! Period,
This brings to point. Was about to open another air bnb. That is in serious debate; Reading here when factor in cost of operation. Just not able to make a profit if loose 1500.00 booking and if had to spend 1-3000.00 to treat plus time closed down. There by negating profits to level that is it sustainable? Surely others in midst of such have same question inside. What if 2 guest a year did this? Knew this before opening and am and have been very proactive in my home on this subject. In end, it had no bugs still out thousands of dollars.
As long as reputation proceeds. That a bed bug inspection proving you do not have bed bugs. That inspection proves you did not have them in past; And the guest is refunded. As long as that occurs. Then, the cycle shall increase of complaints. More and more of such complaints will be false. Now, they even order these bugs online to make it worse.