So a guest brought bed bugs into my home. Airbnb refunded him, and canceled all my pending bookings. Now I have to pay out of pocket $1000 to have an exterminator come (airbnb requires an exterminator to relist), not to mention the booking I lost.

 

Has anyone got any tips or ideas on reducing risk? What cities and parts of the world are known to have serious bedbug problems? I have heard NYC has a serious problem, I am thinking of not accepting any guests from there. Ideas? 

54 Replies

Re: Guest brought bed bugs, and now I'm screwed

in
Novato, CA
Level 2

That's Airbnb for you.  Their revenue is the priority, and they don't care that you had to foot the bill for bedbugs their guests brought.  I paid $3300 for my two day tent fumigation on Kauai.  Plus, there is all the stress that goes with this happening.  Airbnb has no mercy.  So sorry!  

Re: Guest brought bed bugs, and now I'm screwed

in
Hamilton, Canada
Level 2

bed bug covers only protect the bed, they live and lay eggs on the covers....as we just found after thelast airbnb guest. After the 1st week with us, she went back to her home in London Ontario by bus (grey hound we believe). the following week, she complained of sores or bites blaming on our cats. we said they are flea treated, not allowed in your room, and sleep on our bed so we'd be bit first and we are not. We also assured her that we do a thorough check after every guest checks out and there was no evidence of bugs when our last airbnb tenant left 6 days before she moved in. the following weekend she went back to her home in London again and when she returned she said she saw a doctor and he thought they might be from anxiety/stress. so not thinking anything different we didn't check her /bedroom. June 19, from work, she sent pics of sores and said she was moving out when she got back from Toronto that evening. When she got home her and I, Bruce, checked and saw no evidence of bugs. When Susan came home later that evening, after Sanaz had left, we began our standard cleaning of her room. when we flipped the bed up there was a small nest with one large bug, a couple tiny ones, and eggs. we quickly killed the live bugs, sprayed and squashed the eggs unzipped and took the bedbug cover off inside out and threw it and all of the bedding out. We then cleaned and sprayed the room, as we do after every tenant,  as a precaution. As it was very late by the time we were done, the next day we called an exterminator to make sure nothing was left behind. we hadn't had to do this kind of cleanup before and didn't want ourselves, our other tenants, and future tenants to have a problem. they said that with the evidence of scat, there could be eggs in cracks in the plank flooring, behind baseboards, and in the walls. Heat treating and spraying, and all of the work to prepare for it and deal with it after, plus all of the bedding thrown away and replaced has cost us in excess of $2000. today we got a notice saying the tenant cancelled her reservation. nothing else yet from airbnb, but does that mean she will get her money back even if we can prove she brought them?

Re: Guest brought bed bugs, and now I'm screwed

in
Cocoa Beach, FL
Level 2

Hilliard supply, get the aerosol

Re: Guest brought bed bugs, and now I'm screwed

Level 2

Good luck!!!

Re: Guest brought bed bugs, and now I'm screwed

in
Kitchener, CA
Level 2

Unfortunately I don't see why Airbnb would have any motivation to do anything about this from a business standpoint unless it starts to affect their bottom line.  I'm not sure how that would happen.  Any productive ideas on how hosts could motivate change here? 

Re: Guest brought bed bugs, and now I'm screwed

in
Bristol, United Kingdom
Level 10

What would you suggest Airbnb could do about bed bugs being in a host's listing @Janine292 ????

 

What sort of change do you want hosts to 'motivate'?

 

It's simple you need to proactively minimise the risk (lots of advice on line on how to do this). If you find them in your listing, you need to take immediate action to resolve.

Re: Guest brought bed bugs, and now I'm screwed

in
Cocoa Beach, FL
Level 2

Had it happen, well, we h ad no bugs. But, accusation and loss of income stream do to false accusation.

See, i trained, cleaned, treated hotels for decades. I use, Hillyard supply for premptive aerosol treatment, wrap all beds in zipper lock antimicrobials, remove all bedding, all linens, every visit and do not bring new ones in till they are removed and washed in sanitizing mode of high end washer. We do not debate we had no bed bugs. We know we had no bed bugs.

 

Less is more. Meaning no knick nacks, no extra cloth items on walls, minimal prints that are easily cleaned, no charming up home with stuff. Must be easy to wipe everything down regularly. Do not forget window sills. If these buggers have dust they have a home.

 

Each corner, floor, every bed lifted and cleaned under, every fan, light switch wall, all cleaned at every cleaning.

There is a problem with over cleaning. If ever inspected they need to find dust to verify you did not have them prior or presently.

 

Reading, more on this topic, know for fact that guest bring them. Lets face it a lot of guest do not have homes as clean as we do. They bring lice, fleas, bed bugs. It is up to host to protect future guest from present guest. No one is going to protect the host! Period,

 

This brings to point. Was about to open another air bnb. That is in serious debate;  Reading here when factor in cost of operation. Just not able to make a profit if loose 1500.00 booking and if had to spend 1-3000.00 to treat plus time closed down. There by negating profits to level that is it sustainable? Surely others in midst of such have same question inside. What if 2 guest a year did this? Knew this before opening and am and have been very proactive in my home on this subject. In end, it had no bugs still out thousands of dollars.

 

As long as reputation proceeds. That a bed bug inspection proving you do not  have bed bugs. That inspection proves you did not have them in past; And the guest is refunded. As long as that occurs. Then, the cycle shall increase of complaints. More and more of such complaints will be false. Now, they even order these bugs online to make it worse.

Re: Guest brought bed bugs, and now I'm screwed

in
Orlando, FL
Level 1

I'm just considering becoming an airbnb host and reading these horror stories, I'm reconsidering. I'd really love to host travelers, but this would be a catastrophe! Makes me think twice about renting airbnb too! It seems to me that an inspection and legal waiver could be signed by the guest upon arrival, that would cover the host, and also possibly hold the guest liable for infestation, too. It may present a minor inconvenience to host and guest alike, but also protect both from claims that might otherwise arise. 

Re: Guest brought bed bugs, and now I'm screwed

Level 2

No one is safe, it happens occasionally. A mattress protector is a 1st option. I paid for a visit of the pests control company about $1300... Also, they gave me advice - use a special powder as a preventional measure. It still works, thank God. Here is a perfect article about it -**

**[Link removed due to safety reasons - Community Center Guidelines

Re: Guest brought bed bugs, and now I'm screwed

in
Sayulita, Mexico
Level 10

@Frank1459  Your profile shows that you just joined Airbnb, you have no listings as a host.

 

Spamming this forum with links to a business is not allowed here.

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