I had a guest Merle p.Tucker/merle hoffman/merle h tucker/merle tucker Reservation # HMAFF5J53M who stayed at my home longer than the check out date that it says Merle checked out by. She was to check out on a Wednesday but instead checked out on Friday morning around 4:30am. When you speak with this guest she is very personable and very articulate with great stories. So you can not help but enjoy speaking with her... then you accidentally find out how many people and animals are really at your home.
How does a host add the extra days she stayed especially if the reservation has already happened? And Airbnb has already paid for that reservation?
So (#1) - She remained at my home past her check-out date.
Does Airbnb have a way to charge the guest for the extended days she remained at the home?
Also (#2) - On the reservation this guest reserved the home for "2 dogs" and "2 people" in reality this guest had placed around 76 dogs inside my home not including little puppies; on my reservation profile it clearly states that the first dog is free but the 2nd, 3rd, 4th, 5th, ...etc... is a $25.00 charge.
What does Airbnb do in a case like this?
How does Airbnb add the dog fee?
Also (#3) because of the animals this guest had to hire workers to help her with transporting dogs; feeding; etc... so this guest hired workers/employee's; took the hinges off my door and broke into my private (no guest usage written in the profile owners garage and owners closet) the employees stole items from inside the owners garage and owners closet.
How does Airbnb protect the host and help get back the stolen items or help to reimburse for the stolen items?
(#4) What and How does Airbnb go about to help the host when there is damage this guest has caused?
Between the animals and workers they backed right into my garage door; the dogs had pretty much they had free range of the inside and outside of my home running around and jumping up on my couches; chairs;throw rugs; eating walls; furniture, the dogs were shedding, peeing, pooing and some where in heat which ended up getting all over my furniture and carpet and throw carpet, the tile on the inside of my home and on the outside of my home.
What or how does Airbnb have to help the host to get my home free from the smell, clogged pipes, clogged filter on the a/c; my washing machine had hair stuck to the inside of it is there any help from Airbnb for all the damage these dogs have and are costing me to get my home back up to par. Although because of the blood and urine I do not think my upholstered living room couch and chairs and wool throw carpet can be saved. My leather couches have claw marks and bites; my walls have bite marks from the dogs.
I have cords chewed; etc.
The guest claimed she was renting my home with only two dogs and two people.
She had an RV up at my home; she stayed longer (past) her check-out date.
I am trying to get home home free from the smells;damage; etc.
How does Airbnb go about to charge this guest for all the damage she has caused?
How does Airbnb cover the host for opening up her home with open arms only to have damage this person has caused costing more then that of the current reservation ?
I am totally beside myself.
40050 Camino Arroyo Seco Road
Temecula, CA 92592
If there is damage made to your house, you can submit a claim, following these procedures:
If you need to collect extra payment from a guest, you can use the resolution centre:
You stated the guest brought 76 dogs in your house, which seems to me excessive.
How is this all possible without knowing you about it ?
@Ricky-B-Crouse0 You didn't answer @Emiel1's question, a question I would also have. Did all this go on, for all this time, without you being aware of it? If you were aware, why did you allow it to continue? If you weren't aware, why not? Neither you nor anyone else checks on what is happening at your property?
It certainly sounds like a nightmare situation, but there are many questions left unanswered, so it's pretty difficult for anyone to helpfully advise you.
Once it was discovered that she had more than 2 dogs I contacted Airbnb immediately multiple times and no one helped; even sent pictures to Airbnb and called the police. Police said they could not do anything because she had a contract thru Airbnb. ANIMAL CONTROL SAID THEY HAD NO IDEA WHAT TO DO.
PLEASE ASK ME ANY MORE QUESTIONS SO I CAN TRY TO ANSWER. NOW WHAT DO YOU THINK?
@Ricky-B-Crouse0 I understand that you're upset and have good reason to be. But it's hard for anyone to try to offer helpful advice unless you can write this situation out in an easy-to read-manner and in chronological order, so others can see what actually happened and when. Like:
I checked the guest in personally on Aug.XX. She had booked for 2 guests and 2 dogs. She was friendly and seemed nice.
The following day my neighbor called to say there appeared to be about 100 dogs on my property.
I immediately went over and found.....
I spoke to the guest and......
I then phoned Airbnb and told them .... and they said....
Just nice and clear and in order of what happened.
One thing I can tell you right now- once this woman's booking had come to an end, her refusal to leave meant she was just a trespasser. You could have shown the police her booking information and made it clear that the booking she paid for was finished, therefore there was no longer any contract, she was trespassing and she needed to be made to leave your property.
This person posted this same post on Tuesday on another thread and received a direct response from @Lizzie.
Something does not smell right here.