I have a guest who told me it is only her family (2 adults and 3 children) staying at the booking. She stayed for five days, during the time we exchanged text messages and she was always polite and nice. After she checked out, my cleaning lady went to clean the house. She told me the house is left in a disgusting state, trash everywhere, no damage though. And she also got complains from neighbors that there were a lot of people in and out during the stay. I followed up with this guest, she told me her extended family members were in and out for her mother's memorial service. I am guessing that means she held the service in my house which is not allowed. Her brother's family couldn't find a place so they stayed in the house as well. So she had total 8 people lived in the house. I explained to her that the max capacity is only 6 and she couldn't bring in additional guests without getting my approval. She ignored my text since then. Not even an apology. I am super frustrated about the disturbance to my neighbors (our house is in a very quiet neighborhood) and the extra cleaning work my cleaning lady has to do but not sure what to do.
I am also hesitating to leave a review. I know Airbnb would keep sending emails to her letting her know that I left her a review. She knows I am upset, so there is a good chance she would say something negative about me as a defence, which inevitably will affect my rating. Am I overthinking this?
Thanks for any advice.
-Haiyan