HI everyone!
I am noticing how airbnb typically sides with the guest. I am experiencing more of the same. I had a guest that booked for 35 days. They arrive and the wife has a chronic bladder issue. which confines her to the house.
Their plan was to rent short term as they either purchase or rent long term. they immediately placed a contract on a home. and began the complaints.
The guest decided that they needed the cabinet space they we use. Mind you NO ONE has needed those cabinets in all of the years we have been with Airbnb . We reluctently cleared them out. After you host for years you recognize the guests that are up to no good.
The guest submitted their photos and videos ...all of which airbnb says we cannot not veiw and airbnb says have insured that all photos are accurate.
The case manager assigned is in a 12 hour time zone difference and writes to me at 4:30 in the morning causing my ipad and phone to go off waking us up.
I asked for a state side case manager the same day and was assured the case was being re assigned.
We are waitng for the new case manager only to find out a week later Tonni is still assigned and has made a decision to refund the guest all without our side of the case. (he did spend 1 phone call advising the guest had complained)
Tonni was advised that they had yet to pay the non refundable pet fee, that we had to call an emergency plumber in because of the guests bladder issues clogged the system.
Airbnb makes it completely impossible to submit for damages so we stopped trying ..it is a huge waste of time.
And, if a guest complains and pushes the right buttons the hosts have no defense.
Tonni kept the property tied up for a week during the unilateral decision making process so the property could not be rented.
This is not the first Time Airbnb has pulled this . Just as we have learned that Airbnb will not have the guests pay for damages...we know that if a guest complains and knows that right buttons to push we, the hosts, have no chance.
Oh, yes the other glitch Airbnb experiences...once they have made a decision its final. It can be a bad decision however, because they are so overloaded you have one shot.
Can I add that the property achieves 5 star reviews.
However, for these guests the home was little more than an accumulation of complaints.
I think its time to review other platforms.
Airbnb recentley had a huge mess on their hands. A host I know of rented her property and the guest kidnapped a family and held them at the rental. Reminds me, I need to find out how that ended.
Guests are the problem most often. However, Airbnb must have stats saying the most profit comes from the guests....because airbnb has little regard for their hosts.