We sent our location to this last guest a few days before checkin, matches the location on Airbnb of course. Our listing states we're a 15 minute drive to the beach. After waiting for the guest and getting the space ready, we use the property ourselves, they cancel. They tell us it isn't close enough to the beach, despite all the maps we sent and the location on airbnb, and gave everything a 1 star when they never even made it to the property. They also say 'Nothing like the photos', but again they never even made it to the property, we were here waiting for them.
New to hosting so a couple poor reviews have tanked my rating. At this time we're taking the property down from airbnb. The community has changed so much from when I started as a guests several years ago. It's moved from interesting people exploring a locale, to bargain shoppers looking for something cheaper than a hotel.
Any recourse suggestions would be greatly appreciated, we're very discouraged by the whole platform at this point.