@Michael596
quote: "Airbnb told me that I can nullify the reservation (and hence give her all the money back) and this will cancel the reservation and hence her review....."
What??? How could you "nullify" the reservation?? And how could your refund delete her review'?? It doesn't work that way !
Only Airbnb CS can remove her review and will do it only if the review is offensive, discriminatory OR IF THE GUEST DIDN'T STAY AT YOUR PLACE i.e. no-show .
- If the guest didn't show up and cancelled on the day of arrival he will be refunded according to your cancellation policy.
- If the guest didn't show up and didn't cancel then he will not be refunded at all.