Hi everyone.
I just set up my place for booking, late afternoon yesterday. In the settings, I put "1 day notice" on bookings, in order to have some wiggle room for last minute details and just in general.
At 7pm last night I get a booking for today, with a note from the guest that they are arriving early in the morning, asking for an early check in. A little annoyed at airbnb, as I thought the 1 day notice would give me a 24hr window, but despite of that, I put all the wheels in motion last night (sunday night) to finish every last details so the place would be perfect.
Now, at 9:34 am today, monday morning, the guest cancels his booking! Without so much as even a word, an explanation or anything. So here I sit, having not only spent the whole last night preparing, but also having gone through hoops in order to ensure he could get an early check in.
Is this just OK? Can I do anything about this? Firstly, I find this highly rude, secondly, now I will lose the money for the booking, as there's already a booking right after so getting new people in the space is barely an option.
What can I do?