@Laura2592 In my checkout thank you message I ask guests to let me know, via private feedback, if there’s anything I could have done to improve their stay. I do value and appreciate the opportunity that provides. Human nature being what it is, I think most people will not mention things unless asked. Especially little things. But if there is something, I’d like to know, and I’d rather provide an ‘out’ for it privately, rather than have it possibly show up in the review or be reflected in the ratings. That's not foolproof though, as two guests who gave glowing feedback and nice reviews awarded me 4 stars overall, so I don’t know what happened there. 🤔
I've done this since day one, but I have only received a few useful suggestions. I did add the games and a basket of toys for kids after my first family stay suggested those. That was my one 'doh' moment. One time the can opener went missing, and I didn’t realize it until a guest suggested “a can opener would be useful”, as their feedback. Ha! Yes, yes it would, thank you. I stopped providing more than the minimum of bath towels needed after experiencing abuse of supplies, but then one guest with long hair suggested an extra bath towel for her hair would have been nice. I hadn't considered that. Since I can’t always know when that extra towel would be appreciated, and I’m not going back to stuffing the bath closet, I went and bought a few hair turbans! All of that was very useful feedback, and I think the house is now pretty well stocked, as I get lots of positive comments re comfort, attention to detail, and thoughtful touches.
The irrelevant feedback is the suggestions that I agree would be nice, but for various reasons I can’t implement.