So I had this young couple checkin on 6/8/19 for two nights, the female who made the booking asked if I would do an early check-in, that they would be arriving at 9:00AM. I had a one night booking for 6/7/19 and was not sure how early I could check them in ,so I offered to allow them to drop off their luggage. My booking for 6/7/19 cancelled so I message the female and said my booking cancelled so I can do the early check-in, then I get a request for a one night booking again for 6/7/19 which I declined.
So the couple arrives at 10:30AM and I checked them in going through the apartment with them and going over the house rules with them verbally again. So I was at a loss for words when I return home from dinner that night to find my entrance door wide open. that was 11:08 PM, I then heard the male come in about 20 mins., later and again reminded him to please close the entrance door when entering and leaving the home. He was very nice and said he was sorry and will make sure to close the door when leaving or entering.
On Saturday night 6/ 9/19 around 12:15AM they both left out of the home, now remember I had gone over the house rules with them, So on Sunday morning at around 9:30 AM I notice that the utilities had not been turned off like I have in my house rules and I also went over verbally with them. So I sent her a message over Airbnb at 11:13 AM. I got no response back from her so at 12:18 PM I called Airbnb who reached out to her at 1:07 PM the male calls and said I could go and turn the utilities off, so I go up and walk right into a mess., they had eaten and placed all the garbage in a bag and left the bag in the middle of the kitchen floor, mind you there is a brand new stainless steel garbage can right there in the kitchen, a bottle with unfinsh smoothie in the middle of the living room , a plate with pizza on the sofa and two pillows from the bedroom also on the sofa, on the sofa was also a wet bath towel.
Their dirty clothes were thrown over the back of the dining room chairs and all the kitchen , dining room and bathroom lights were left on. You could also see that one of them had been sleeping on the sofa because the room smelled of body odor. At this time I also on the phone with Jason from Airbnb and he is telling me thanks for reaching out to Airbnb support team he has forward my inquiry to a member of his team so they can help me better.
Today at 11: 15 AM, I go up to let them know its time to check out only to find out that she has already checked out and leaves him there, he told me she told him checkout was 12:00 Noon I pulled up my listing and showed him its 11:00 AM . I then called Airbnb and as always its have you reach out to the guest, now remember some one was to get back to me. So at 7:01 PM tonight I get a request from Emily over Airnb requesting a full refund stating that her stuff was tampered with and being locked out the apartment upon return, plus a review based with lies. I find it horrendous that Airbnb has yet to return a call to me since I made the first call to them yesterday , allow this person to ask for a refund based on lies when a member from the Airbnb support team was with me on the phone at 12:00PM when her male friend was checking out .
It is my honest opinion that Airbnb cares nothing about its host and thats why guest does the things they do. I am interesd to see if any other host has ever had ths same problem, I am considering delisting my home again from Airbnb and going back to 9Flats .