Guest instant-booked a blocked date

Zoe34
Level 7
Columbia, MO

Guest instant-booked a blocked date

Hi community!  Happy Friday.

 

I am out of town this weekend, so I blocked the dates on my Airbnb that is above my home.  However, as I was just packing, I received an instant-book from a guest for tomorrow night.  I have had issues in the past with the Airbnb platform not saving my changes (price increases, blocked dates, etc.).  I messaged the guest immediately and told him that these dates should have been blocked and that the Airbnb platform has not saved changes recently.  I Twitter messaged Airbnb as well...I do not want to cancel and thus be charged and lose my SuperHost status, since I had blocked these dates off weeks ago.  Anything else I should do?  The guest has not cancelled yet, and neither have I.  Any input would be greatly appreciated.  Thank you!

1 Reply 1

@Zoe34 - Don't cancel.  Wait to talk to Airbnb so they can handle it.  If waiting for them on Twitter is making you crazy, give them a call.  

https://community.withairbnb.com/t5/Help/Contact-Airbnb-A-Community-Help-Guide-UPDATED/m-p/413245