My ad clearly states that we have dogs, including a not-quite-trained and very excitable puppy. I even have pictures of them in the ad as the 4th and 5th pictures (right after the pictures of the guest room).
So the guest arrives tonight and is clearly TERRIFIED of the puppy, cowering through the doorway and twisting away and saying she's not used to "such big dogs - I'm used to little cats." He's 50lbs, and the smaller of our two dogs. He was jumping, which we are working on training out of him, but being very friendly, as anybody who's ever met a dog should have been able to see, and as our many reviews confirm.
I got him off her quickly and put him in his kennel to calm down while she brought her luggage in, but now I'M scared. She's here for four nights and even if the puppy is miraculously well-behaved and does no puppy things while she's here, which seems unlikely, just knowing that she is that scared and inexperienced around dogs is going to have me on edge the whole time.
It's late so I'm obviously not going to kick her out tonight, but is there any way we can end this reservation early? I frankly don't feel safe having her here, as I worry that her fear may prompt her to injure herself out of overreaction or may even cause him to be more aggressive with her.