@Robin0, yes, thanx so much for your reply!
Sure, there is a gray area here. And sure its not common (thank Godness!), but it does occur. You may post extenssive and clear house rules on your listing description, do your best to check the profile of the guest, be very communicative in the message thread prior to their arrival and still be in for a nasty surprise. Without getting into the specifics of my personal experience, I would just like to know what to do if/when Im faced with that the next time.
I am aware of content policy rules, and they are not the core of this issue since they target reviews with bad semantics. This is more fundamental than that.
Id be very curious to know if there is any way to avoid retaliation reviews, designed purely for spite and vanity, affecting your business when a guest is undeniably and objectively putting you in a situation of having to cancel the rest of their stay?
Otherwise, a guest can break the reservation contract and your choises are: a) kindly protect your property and other tenants and still be rewarded for it with a retaliation review; b) smile it away and allow your place to be tarnished, other tenants unhappy, and be unable to successfully fulfill your hosting responsibility towards the following guest as a result.
Are these the only options?
If so, well then I have a very hard time to wrap my head around it.
Thanx!
Zoran