Hiya, I had a guest arrive yesterday - and leave ten minutes later!!
The booking came 2 days befire she was due to arrive so i got it all ready and the cleaner booked.
It was sposed to be almost a month booking but I wasnt 100% ready when she arrived (I wasnt back from town with her milk etc)
I had left the cleaner in the flat and when i got back about an hour after check in time i realised there were a few pieces cutlery missing (still in my dishwasher), the modem hadnt been switched on and my smelly wet dogs were lying near her door where they should not be!
I sorted it all out sure it was ready for her but at 7.30 she cancelled the reservation then at 8.20 i got a message saying she wanted a refund cos she had been there - cutlery missing, the ethernet wasnt there ad the outer door was smelly of wet dog.
I admit all my mistakes and would very happily give her over £200 refund for the place not being 100% ready - but she said in her message the real reason she decided the flat was no good cos there was no ethernet cable. I dont offer ethernet, its never been on my listing.
She topped off this message with a threat about her getting her refund or she will leave a bad review - Im not fussed by that if she wants to do it, I can mitigate it with a good reply, (altthough i actually think she has waived her right to review by cancelling on check in day) - but I want to be fair above all else.
I know I made some mistakes, I am but humam, but they were all very rectifiable and she could have had a great stay - but she had not read my listing and made a mistake in HER booking.
What would you do?