We had the same experience with a guest who caused damage, AirBNB even repaid us for it, yet the guest was allowed to leave a bad review. They actually called out the safety of our home (we only have had 5 star reviews before this) because they were careless. They lied.
Two things:
1. I called customer service during the ten day review window, as the guest did not post a review until almost the end, after I had asked for $$ towards the damages. I was assured by the person I spoke to that as long as I didn't review the guest, their review wouldn't post. This was not true ... customer service was misinformed, as as soon as the ten day period passed (I had not reviewed the guest), up went the negative review.
2. I do not understand how any rating review system can work if people who are being asked to pay for damages are allowed to leave reviews, especially if AirBNB decides to pay the host for the damage. This is intimidation by review.
Mathematically, my 5 star status is gone. One careless person was allowed to do this. Every time I log on, I have to see this review. It is driving me crazy, especially as no one at AirBNB will take responsiblity for what was said to me about not reviewing the guest. At the least, I could have warned other hosts that someone who from the surface looks like a great guest is definitely not. And, they caused over $900 worth of damage. AirBNB only reimbursed me for about $100.
Just last week, we had a return guest from two years ago. I asked her how the house looked compared to what she remembered. She was thrilled (we had fixed the damage the other guest caused) and her review started "quality throughout ..."