The bare facts:
He joined in April 2016 – but has no reviews so it seems he's never actually stayed in an Airbnb.
First enquiry was in early April, I pre-approved, he didn't respond. Second enquiry late April, with a series of 5 booking requests (all Sun-Thurs), which I accepted.
Since then, a series of booking requests, alterations and cancellations, totalling 20.
In between, he asked to come round for a chat. We agreed. He didn't turn up at the arranged time, but a week later he rocked up unannounced. Okaaay... We all met, he's a nice guy (with a rather complicated work/life arrangement, so we were sympathetic and prepared to give him some leeway). He asked if he'd be able to store his bike (we agreed), use the kitchen (we agreed) and leave a couple of bags when he went home for the weekend (we agreed).
A week ago he cancelled 3 of his July reservations because he'd been offered a house-sit by a colleague. (He previously had a house-sit with another colleague.) This left us with a big chunk of July un-booked. I was miffed. Contacted CS and said: given the constant changes, it seems as if this guest is just using us as a contingency, therefore, if he makes any further cancellations, would Airbnb cancel ALL of his future bookings? Needless to say, I was told there'd likely be penalties.
So, we're now in the uncomfortable position of have multiple bookings by this guy (6 stays, totalling 21 days, all different from the Sun-Thur stays he originally mentioned) and feeling that we can't rely on them actually taking place! But neither can we do anything about it!
He has now put in another alteration request – just one extra day on an existing booking – I'm tempted to accept but say, effectively, “we don't want any further bookings until we see how things pan out, and, if you make any further cancellations, we want you to cancel ALL bookings.” Does that seem fair?!
