Guest never showed up, rated my listing low for cleanliness and airbnb refused to remove that review

[Evan12]

So i got that guest who didnt get his visa on arrival so he never stayed at my property, the guest wrote me a review with ratings 2-3 stars for cleanliness, check in, etc. i contacted airbnb 4 times - noone did anything about

[Alex574]

This is outrageous. . One of the only grounds for removing a review on AirBnB  is: 

"Reviews that do not represent the author’s personal experience or that of their travel companion"

how can someone leave a review and give you 2 star for cleanliness, if  they never checked in?  Try to escalate this to another case manager. 

[Helen3]

Try them via social media. Unless the guest cancelled within 24 hours of arrival they are not allowed to leave a review (see Airbnb help).

Hopefully you have left a response to this review already pointing out the guest didn't stay so disappointing to see them leave a review for a property they have never seen.

[Rebecca181]

Did you try messaging @airbnbhelp on twitter? They are the only customer support that I bother to deal with anymore; they actually know what they are doing and are most helpful. 

[Evan12]

Thanks all for your answers

i did message 4 times on twitter and got this reply